Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services by Lockwise Safe and Security to you, the purchaser of goods and services from us, including your use of the website at https://www.lockwise.co.nz. They are effective from 29/6/2026 and will replace all earlier Lockwise Safe and Security terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses - this does not include any P.O. boxes. The cost of delivery is as stated on our website, and a total delivery cost will be provided in the order summary in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept secure online payments via Stripe. All credit and debit card transactions are processed securely through Stripe's payment platform. We do not store or have access to your full credit card details.

Payment must be received in full before your order is processed and dispatched. All prices are displayed in New Zealand Dollars (NZD) and include GST unless otherwise stated.

Credit Card Security

When you make a purchase through our website, your payment is processed securely by Stripe. Your payment information is collected and processed by Stripe in accordance with their Privacy Policy and Terms of Service. We do not collect or store your full credit card details.

Stripe terms and conditions which can be found here https://stripe.com/nz/privacy

Shipping and delivery

Shipping costs are calculated using the delivery location, product weight and dimensions. The shipping costs are reflective of our courier providers supplied pricing – these may change without notice.

The shipping price is calculated once you have entered your shipping details into the provided areas. In some instances, depending on your product(s) of purchase, the shipping price may not be provided, and you may not complete the online sale. Please get in touch with Lockwise for this to be rectified.

Delivery times will vary depending on your receiving location, shipped product size and weight. Shipping times for small to medium items will generally be delivered around 1-2 business days. Medium to large items you may expect longer delivery times.

Orders are processed during our business hours.

Delivery times may also vary depending on our courier providers availability. We will alert our customers when there are shipping delays or when we are experiencing high volumes of orders. Keep in mind peak busy seasons and public holidays.

Tracking numbers will be supplied once we have completed your order and is ready for collection by our couriers. If no tracking number is supplied to you, within reasonable time, please get in contact with Lockwise by emailing secure@lockwise.co.nz and we will provide the tracking number.

Returns

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Return of faulty/damaged products are first to be reviewed by Lockwise, and in some cases, by our product providers if the product is under its valid warranty period. This is determined if; your product is faulty or damaged when it was received, product failing during correct use, or product failing with correct installation. Incorrect use or installation of products will not be considered under warranty or be returned on behalf of Lockwise. Lockwise will not be liable for items which have not been stored or used in a proper manner.

If the product has a valid warranty provided, the warranty period starts on the date of purchase.

In some cases, Lockwise Safe and Security allow returns of products given that the following is provided:

• The product(s) and product packaging is in new, unused and resalable condition.
• Proof of purchase (this may be a valid receipt, invoice, or in some cases a bank statement if not paid via cash).
• Valid reasoning for the return

If an item needs to be returned via shipping, provided you have attached the following essential details; name, business name (if required), a copy of the proof of purchase, and a valid return reason, please mail your product to:

Lockwise
113 King Street North
Hastings 4122
Attn: RETURNS

You will be responsible for covering your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more high value items, you may consider using a trackable shipping service or purchasing shipping insurance.

The items need to be returned in the condition in which they were delivered with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.

If the item received is not what you ordered, provided the item is unopened and in new resalable condition, we will replace the item or provide a full refund. To receive your replacement or refund you must return the original item to Lockwise. Lockwise will cover shipping fees and process your refund or replacement within 2–3 days of receiving your item.

Lockwise nor our designated Courier are able to refund or replace items that have been lost, damaged or stolen after being delivered to your address.

Lockwise Follows the the New Zealand Fair Trading Act 1986 and the Consumer Guarenteees Act 1993.

Liability Limitation

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy Policy and Confidentiality

Unless you opt to receive messages from us, we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications, you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above-mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at https://www.lockwise.co.nz.

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.